What happens if my order is damaged while in transit? The best way to find out what's back or new in stock is to follow us on Instagram or, if you are eyeing a particular product, you can sign up on the product page to be notified by email as soon it is back in stock! We pull in new plants and restock weekly, however what is received will depend on availability, seasonality, etc. When will a particular product be restocked? For more information on plant repotting, visit our guide Repotting House Plants - How and When to Do It. Keep in mind that most plants prefer to be root bound so our recommendation is that you should definitely repot your plants whenever their roots are growing out the top of the soil or through the drainage holes at the bottom. House plants grow at a faster rate and may need to be repot shortly after you receive them. For the most part, succulents can stay growing in their nursery pots for a year or even two before needing to be repot because they are slow growers and have smaller root systems.
Allow all plants some time to acclimate to your home environment.Īlthough many growers consider repotting all their new plants a part of their practice, it isn't necessarily required. If the soil has dried out completely during transit, you can give the plant a sip of water. Unwrap the plants as soon as you can and remove any wood excelsior shreds to allow the soil to breathe (we use wood excelsior to keep soil in place during shipping). What should I do with my plants once I receive them? If you still require further assistance, email us with your question(s) and one of our friendly and knowledgeable customer service agents will be more than happy to assist you.
We do! You can find all of our guides and more on our blog. I'm new to plants, do you have a guide somewhere to help get me started? We will use our discretion and hold packages for dispatch if your area is predicted to experience severe cold weather at the time or order fulfillment.įor more information about shipping, including shipping rates, please visit our Shipping & Returns page. We will only send out plants Mondays through Wednesdays to avoid the possibility delivery delays over the weekend. Winter Shipping: During colder months, every order will come with complimentary heat packs to keep plants warm and toasty on their journey. Pots & Accessories: Each piece is carefully wrapped in bubble wrap to help protect from damage during transit. Some succulents may ship bare root.Īir Plants: Air plants are shipped safely nestled in wood excelsior for cushioning and protection during transit. Wood excelsior is used to help keep the soil in place during transit. Succulents: Each succulent is shipped in its plastic nursery pot and is individually wrapped to protect delicate foliage. House Plants: Each plant is shipped in its plastic nursery pot and is individually wrapped to protect foliage.
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